A customer who went to Chowking Madrigal Alabang felt he was ‘scammed’ by the store after he was asked to pay an additional Php5 to his order because the branch had ran out of soda and he had to order iced tea.
According to his post on social media, A. Mallari had gone to the branch to redeem a coupon which entitled him to 1 chicken meal with a small halo halo and regular drinks (soda) for just Php137. But he was told that the store had no more soda and he had to choose between pineapple juice and iced tea.
After choosing iced tea, he was surprised to learn that he had to pay an additional Php5 to his order because of the drink. Mallari felt that the store should have given him the iced tea for free (or at the same price as the soda on the coupon) since it wasn’t his fault that there’s no soda available.
When the cashier explained that the coupon’s bundle only came with soda, not iced tea, Mallari got so mad that he told the cashier she was a worthless crew before throwing her the coupon.
Incensed by the incident, Mallari posted about it on social media with hashtags #bitchmode, #chowkingisascam, and #lols.
But while Mallari thought this would gain him sympathy (and perhaps some laughs) from his friends, the opposite happened and he would soon go viral for being ‘the guy who threw a tantrum over Php5’.
While it is true that the store and the cashier did have some lapses in the incident, most of the social media users who commented on Mallari’s experience believed that the cashier did not deserve the cruel treatment and the incident reflected his ill manners.
Instead of shaming the cashier, he ended up shaming himself big time on social media!
nangyare na rin sken yan jan sa CK-Madrigal, ako yung duty mgr noon, may ganyang ugali din na customer, kala mo kaya nila bilihin yung mga worker..kalowka!!! Ndi nila alam mas sila yung nkakahiya at pinagtatawanan nung ibang customer din na nakaen..lels 🙂 kasi nga, maraming tao jan sa area na yan, lalo na yung mga nagtata-trabaho lng nman din jan, sila yun tipong #FeelingSosyal #FeelingYamanin #Feeler, eh yung mismong mga tga MADRIGAL tlga, taga AYALA, sila pa yung mababaet tlaga..shame on you KUYA!!!
Yes, andun na tau na may mali yung store, pero wag gnun, sa halagang 5pesos, maka-hagis ng coupon, anu yan, confetti kuya!!! kalowka
Dios mio! patay gutom si kuya at poorita
P5 lang nagbeastmode na at angbastos binato pa sa crew kaloka!
Sana nakuha yung pangalan ng customer o kaya me video. Bastos.
Based on my experience, kung walang soda ok lang na iced tea ang ipalit at same price lang din sa soda pero hindi yung malaking tumbler ang gagamitin kundi yung maliit lang na ginagamit nila para sa soda. Pwede namang itanong nung crew sa manager niya kung ok lang na bigyan ang customer ng ganun kasi di nga naman talaga niya kasalanan na wala ng soda. Pero ang mali lang ng customer ay nagalit kaagad sya pwede naman daanin sa mahinahong usapan di na kailangan pahiyain pa yung crew. Lumalabas tuloy na parang wala syang pinag aralan kasi wala syang manners. ?
5 pesos is 5 pesos. that’s a hard earned money. you can’t blame the customer for acting that way. besides, the crew can ask their manager/supervisor if they can make an exception since soda is not available.
really? so you’re saying that 5 pesos gives him the right to cuss and act like an idiot?
that’s the ugly truth! the customer is cussing to express his anger and frustration. In a customer service standpoint, the crew must endure the whilst the customer is venting, it takes good decision making on how to rectify the incident. the crew should’ve not take the cussing personally but rather he/she must’ve create a win-win situation. at the end of the day you cannot argue to the customer for they are the who’s making you a living.
DAPAT ANG STORE. MAG ADJUST IF WALANG AVAILABLE NA DRINKS NA YAN. IF MAY PANGPALIT. DAPAT SAME PRICE LANG. DI YUNG KAMI PA MAMOPBLEMA. …LAGI NA NAMIN NA ENCOUNTER MFA GANITO.